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Office Tweaks

HTML Display in Outlook 2007

by Jason on May 29th, 2006

Outlook seems to have some challenges displaying HTML e-mail in the preview pane. It’s choking on an e-mail I just received from GoDaddy.com to renew a domain name.

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POSTED IN: Outlook, User Experience

17 opinions for HTML Display in Outlook 2007

  • colbert
    May 29, 2006 at 1:40 am

    you may want to inform microsoft on this bug

  • dave t
    May 30, 2006 at 12:44 pm

    It is known already - also a problem if the message has large Word docs attached. Notified to MS

  • kirk
    May 31, 2006 at 9:18 pm

    I’m not able to get any text to display. What can I do? Is this a security setting?

  • Jacomien
    Jun 15, 2006 at 2:56 pm

    Ditto

  • Bart S
    Jun 20, 2006 at 9:26 am

    Yep, same..
    I had to uninstall to get around this problem and go back to outlook 2002

  • Dave
    Jul 4, 2006 at 12:27 pm

    Yep hee,i’m not the only one with the problem!
    No text ,html… no image etc etc
    Dianostic does not detect problem…Repair,reinstall does not fix it.Ms has no listing of the problem & Sydney office told me to look up community.
    Still no where…help…love the product but i may have to take Bart’s route.
    What can i do to repair this issue? PLEASE

  • Bart S
    Jul 5, 2006 at 4:22 am

    O.K.. here’s the scoop.
    It appears that avg is the culprit. Disable the email part of avg, and you will be fine.

    Since then I have no dramas, and all seems ok.

  • Dave
    Jul 5, 2006 at 11:50 am

    Thankyou Bart that is fantstic..and it works…so now i need to confiquire avg to work with 2007.
    Thanks again mate.

  • Seph
    Jul 12, 2006 at 4:34 am

    Hey,
    I’ve had the same problem, and did the same thing, however, the emails that were previously downloaded on outlook are still no displaying, all new emails however are.

    Also, with AVG you don’t need to disable the email scanner, if you go in and configure the plugin take off the Certify mail of both incoming and outgoing. Thats whats going it!

  • Leland
    Aug 10, 2006 at 3:21 am

    Hey Guys!

    Had the same problem. Thanks for the solution. If you have a solution for the previously downloaded emails, please post.

    Thanks Again,
    Leland

  • Bart S
    Aug 11, 2006 at 11:12 am

    No fix. Once they have been downloaded from the server, they are trashed. Nothing you can do about it.

    Luckily, it only trashed about 6 of my emails, so I wasn’t badly affected.

    Cheers.

  • Leland
    Aug 11, 2006 at 11:08 pm

    Thanks Bart,
    I now regret I don’t have all of my mail first going to my Gmail account. You see, with that account I always leave the mail on the server. I’m not sure if the problem should be accounted against AVG or Microsoft. I suppose it should be on my own shoulders because I knew it was a Beta program. At least I’m thankful the email I lost was not of great importance and the attachments are still intact.

    Leland

  • Jack
    Aug 22, 2006 at 7:08 pm

    But I’m losing text from emails in my sent box - is that the same problem? I’ve switched AVG off as suggested and the problem seems to have gone away.

  • Luc
    Sep 3, 2006 at 2:09 am

    You can see the empty emails text if you copy the .msg file to the desktop and open it with notepad.

  • Lyn
    Oct 18, 2006 at 1:35 am

    I to did not receive the bodies of my email messages and the messages I tried to send, although they went to my Outbox as normal, the body of the message was not there either and unbeknownst to me, I was sending blank email messages. I now have no problems. Go into AVG, open “Email Scanner” click “Configure” and uncheck the “Certify Mail” box under both Incoming & Outgoing Email Scanning and all should be well. I to lost the emails I had received during this problem, but prior to, and since, everything is ok. Good Luck.

  • Office 12 Watch » Top 10 Posts of 2006
    Jan 3, 2007 at 1:31 am

    [...] HTML Display in Outlook 2007 [...]

  • Bill Walker
    Sep 24, 2008 at 7:57 pm

    My business partner is not able to read my html emails. If i change my outgoing emails to plain text, she can read them perfectly. Is the problem from her security settings or my outlook 2007 program? Thanks

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